0:03 Today it can be rainy, stormy or snowing, 0:07 because you yourself are beaming just like sunshine. 0:11 Today is your birthday and so we celebrate, 0:15 All your friends are happy and glad for you, too. 0:19 All your friends are happy and glad for you, too. 0:25 Happy Birthday to you, my love. 0:28 Look at all your presents over here. 0:34 Cool cake! 0:37 And how many candles are on it? 0:39 Nine. 0:40 Do you wanna blow them out? 0:44 Don't forget to make a wish. 0:46 Alright, let's do it! 0:47 Three, two, one... 0:51 And: 0:53 Make a wish! 0:55 But I want Daddy to be here. 1:00 But Nelly, I've told you that Daddy can't come over today. 1:03 But why not? 1:04 Don't you want to blow out the candles? They're already dripping onto the cake. 1:10 - But I want him to be here! - That's not possible, Nelly. 1:14 I don't want to be in the video. 1:18 I'm sure Daddy will watch the video, too, 1:20 and then he'll be so happy to see you in it. 1:23 Come on, we'll only film this for Daddy. 1:29 I want to film the video. 1:32 Just a short one. It's my birthday! 1:35 Okay but only a short one. 1:40 Hello Daddy! Mummy is turning nine today. 1:43 - That's why she has nine candles on her cake! - Okay, come on! 1:46 Mummy, blow out the candles! 1:48 If you're only up to no good, I want you to give back my phone! 1:51 Mummy, blow out the candles! 1:55 Come on, give me the phone! 1:57 Mummy! 1:58 Nelly! 2:06 Nelly? 2:40 Nelly? 2:43 Nelly, can you please open the door? 2:45 What are you doing, stop filming! Open the door, please! 2:52 Nelly!? 2:54 Nelly! 2:56 Nelly! 2:57 Have you completely lost your mind? 3:00 Stop it! Put those back up! 3:02 Nelly! 3:07 Let me tell you. If you don't stop right now, 3:10 you can kiss your presents goodbye! 3:16 NELLY! 3:26 Excuse me? 3:28 Oh, hello. 3:30 I have a package for you. 3:32 Ah! Thanks! Great. 3:37 Alright … 3:39 I just need your signature here, please. 3:44 There! 3:46 - Thanks! - Thank you, too! 4:43 Hello. 4:45 Hello! 4:48 I've locked myself out. 4:50 I wanted to ask whether I could use your phone? 4:55 And, how's your daughter doing? 4:58 Good, thanks. 5:02 Can I offer you something? 5:04 I really just need to use the phone real quick. 5:08 Please just start from the beginning - 5:10 No! Just call your daughter and talk to her, you asshole! 5:14 Why should I call her? 5:16 Because she wants you to come back. 5:18 - And what am I supposed to tell her? - No idea! 5:20 Call her on my phone and tell her to open the door. 5:24 Sarah, I've been trying to call you all day but nobody is picking up. 5:27 Why are you trying to call me? 5:29 Well, because of your videos on Instagram. 5:32 What videos? 5:34 Those of Nelly locking you out of the house. 5:37 Why are those on my Instagram? 5:40 I don't know, that's what I was going to ask you! Sarah, what's going on with you guys? 5:46 Hello, are you still there? 5:48 - Yeah great, thanks for nothing. Ciao! - Sarah! 5:50 Ah, fuck. 5:56 Excuse me? 5:58 Eh, yes? 5:59 Could I ask you to look up the locksmith's number, after all? 6:14 The door just fell shut? 6:16 Yes, exactly. 6:17 Classic. I'm sure we'll get this fixed in no time. 6:20 Great, thank you. 6:21 One question, could I borrow your phone real quick? 6:25 I have to look something up and mine's inside. 6:28 It won't take long. 6:32 Mummy is turning nine today. That's why she has nine candles on her cake. 6:36 Nelly, come on, give me the phone! 6:37 This can't be happening. 6:40 Nelly? 6:42 Nelly, can you please open the door? 6:45 Stop filming! 6:46 Excuse me? 6:49 Excuse me! 6:50 Yes? 6:52 You told me the door just fell shut? 6:56 Yes. 6:57 So why is it locked from the inside? 7:02 It shouldn't be. 7:05 Could you show me some sort of identification? 7:08 That shows that you're living here? 7:11 My child is inside. 7:14 Your child? 7:17 - So why is it not opening the door? - I don't know. 7:20 And … 7:22 Was your child the one to lock the door, too? 7:25 No idea, but probably yes. 7:29 Is it okay? Your child, inside? 7:31 Of course my child is okay, why should it not be alright? 7:40 Uhm … 7:43 I'm sorry but I … 7:44 I actually want to call the police to help with this, okay? 7:51 But why should the police get involved? 7:54 You don't know the things I've seen. 7:57 I just like to have the police there. 8:00 - This can't be happening. - That doesn't mean anything bad for you. 8:03 It's just important for me. 8:05 Otherwise there is no way for me to know whom I am opening the house for. 8:16 Have you tried calling your daughter? 8:19 Yes but she is not picking up. 8:20 - What's your daughter's name? - Nelly. 8:25 Nelly! 8:27 This is the police! 8:28 Open the door, please! We want to know whether you're alright. 8:43 Nelly! 8:44 This is the police! 8:46 Please open the door! 8:57 How long has your daughter been locking herself in? 8:59 Around three hours or so. 9:03 Can you go check the door? 9:09 And she hasn't been in contact since? 9:11 No, she just posted a story. 9:13 A story? 9:15 Yes, a video on Instagram. 9:17 Mh-hm, Instagram. 9:19 How old is your daughter? 9:21 Nine. 9:22 And she already has Instagram? 9:25 No, she posted it from my account. 9:29 Without your consent, I'm guessing? 9:37 What's your username? 9:38 I don't see how that is relevant. 9:43 Nelly? 9:46 Can you please open the door? 9:48 Stop filming and open the door! 9:54 I haven't seen this one yet. 10:08 Fuck! 10:09 Miss Schmid! 10:11 Open the door right now! 10:14 What are you looking at? Just open the fucking door! 10:16 - Just calm down. - Tell him to open the fucking door! 10:19 Calm down . 10:20 He's here, to open the fucking door! 10:22 We'll take care of this! 10:23 My child is inside, you- 10:26 Call an ambulance. Suspected self-harm. 10:28 Miss Schmid. 10:29 Miss Schmid, look at me. 10:30 - Look at me. - No. 10:32 Your daughter just posted the story so she is fine. 10:36 Even if she were to touch the plug socket, she would be protected by the fuse. 10:40 - We're calling an ambulane - Just give me a second! Sorry. 10:43 We're calling an ambulance and the fire brigade so it's faster 10:46 to enter through the window. - Oh god, what is even going on here? 10:51 It's okay- 10:53 Excuse me! 10:55 Excuse me! 10:57 I am sorry for screaming at you like that. 11:01 This isn't very easy for me right now. 11:03 No worries, that's very understandable. 11:07 - Didn't take it personally. - Good. 11:10 I just wanted to ask whether I could quickly borrow your phone again? 11:14 I would just like to call my daughter. 11:43 Nelly, please don't hurt yourself. I'm so sorry and … 11:48 Daddy's sorry, too. We both love you so much. 11:51 And we don't want anything to happen to you. So … 11:54 Please be careful and open the door when you see this and we'll just talk. 11:59 I love you lots. 12:04 I love you lots. 12:08 Please be careful and open the door when you see this and we'll just talk. 12:13 I love you lots. 12:23 Nelly, please don't hurt yourself. 12:24 I'm so sorry and … 12:28 Daddy's sorry, too. We both love you so much. And we don't want anything to happen to you. So … 12:34 Please be careful and open the door when you see this and we'll just talk. 12:39 I love you lots. 12:45 Fuck! 12:48 - Miss Schmid, is that the window? - Yes. 12:52 I'll talk you through what we're doing here. 12:55 The fire brigade will break open the window. 12:58 I'm going in after them. Once I'm inside the house and I've found your daughter, 13:02 I'll open the door from inside. You just wait here. 13:06 Understood? Stay calm! 13:12 Excuse me? 13:14 Excuse me! 13:17 Excuse me! Do you still need my phone? 13:22 What? 13:24 I'm so sorry, I just wanted to ask … 13:27 Well, I need my phone. 13:37 What are you doing? 13:40 Hey! 13:41 Stop filming! 13:43 Fuck off! 13:46 What you're doing is illegal! Fuck off! 14:08 Hey. It's alright. 14:12 It's alright, Nelly. 14:17 It's alright. 14:23 It's alright, my love. 14:27 It's alright. 14:27 It's alright. 14:29 Hey. 14:34 It's alright. 14:36 It's alright. 14:45 It's alright. 14:50 Was this the first time your daughter has done anything like this? 14:56 Yes. 15:01 Has she ever said anything that could be interpreted as suicidal? 15:11 No, never. 15:17 Do you have any idea why she would have done this today? 16:38 Hi guys! I just wanted to give you a little update from us. 16:42 So many of you have been worried about us, especially about Nelly. 16:47 I just wanted to let you know: Nelly is okay. 16:50 We've just been snuggled up on the sofa for a long, long while. 16:54 And you've all sent me so many sweet and supporting messages today. 17:01 And that's helped me so much. 17:04 I just wanted to say thank you for all this support. It means so much to me. 17:11 And I think it's time to tell you something that might help … 17:19 Explain this situation a little better. 17:27 Well, Fabian and I, we've decided to … 17:30 break up four days ago … 17:35 And we're … 17:38 Getting a divorce. 17:41 *Advertisement playing* 18:48 (Subtitles by Stephanie Laglbauer)